Loya Insurance Investigated For Violations Of State Regulations
Loya Insurance is one of two large auto insurers that had a complaint record well above the state average in 2009, according to a new listing of “justified” complaints handled by the state Insurance Department.
One driver, Larry Randall, was sideswiped in May 2009, and the driver who was at fault had an insurance policy with Loya Insurance.
““They tried to ignore me from day one, and then they finally sent me a check covering a fraction of my claim. When’s the last time you heard of major damage to the side of a car being fixed for $300?” Randall said, noting he has not cashed the company’s check.
An analysis of the Insurance Department figures by The Dallas Morning News showed that 10 of the 25 largest auto insurers in the state, which are those with more than 100,000 policies, had below average customer service records.
Loya, one of the top companies at the top of the list, is now being investigated by the Insurance Department for violations of state regulations. Loya Insurance is countering back though, arguing that their company serves a unique customer base, typically lower-income drivers who have trouble obtaining insurance.
The Insurance Department Agency is limited in how it can respond to consumer complaints because the department cannot force a company to pay a disputed claim if there is no violation of the law. The agency can also not determine who was at fault in the specific accident. However, the customer complaints do help the Insurance Department Agency with identifying issue of concerns that would otherwise be neglected.
You cannot trust insurance companies—don’t be fooled. The truth is all they really want is for you to sign up with them and make your premium payments on time. When it actually comes time to paying money out on a claim, you can forget all of those friendly slogans. These self-proclaimed “good neighbors” can quickly become your worst nightmare. These insurance companies will not pay you a single dime more than they want to and they don’t pay until it benefits them. They are not looking out for the policyholder’s best interest; they are looking out for their best interest.
Because it’s an adversarial process, the at-fault person’s insurance company has no duty to treat you fairly. So what should a person do if they are injured in an accident? They should at least speak to a Board Certified Personal Injury Attorney about their case. Not all cases need lawyers, but we think all serious injury cases sure do, and the victims need a good lawyer who will fight for their needs so they get proper compensation.
Information and commentary is provided by Dallas/Fort Worth Car Accident Lawyer Mark Anderson. The Anderson Law Firm can be reached in Fort Worth at 817-294-1900 or in Dallas at 214-327-8000. If you have questions about a car accident or questions about an insurance claim, please fill out our contact form online for a free consultation.
